Frequently Asked Questions
Q1: Are all your sarees and lehengas authentic handloom fabrics?
Yes, 100%. Every piece in our catalog is crafted from authentic handloom pure silk, pure georgette, and handcrafted organza tissue, woven with genuine gold and silver-plated zari threads by generational master weavers across India.
Q2: How do I select my size or request custom blouse stitching?
On each product modal, you can choose from standard sizes (XS to 3XL) or select Custom Fit. You can include your specific bust, waist, and blouse length measurements in the checkout notes or message our stylist on WhatsApp (+91 73828 91980).
Q3: How does Cash On Delivery (COD) work?
Select Cash On Delivery at checkout. Once you place the order, our boutique team will verify your address via WhatsApp. A nominal advance booking token (typically ₹500 or 15% of order value) is payable via UPI to secure dispatch, with the balance paid at your doorstep upon courier arrival.
Q4: How can I track my order status?
Click on the User/Account icon in the website header, enter your registered 10-digit mobile number, and your full order history and live dispatch status will be displayed instantly. You will also receive live AWB tracking links on WhatsApp.
Q5: What are the wash & care instructions for pure handloom silk?
We strictly recommend professional dry cleaning for all pure silk, zari brocade, and zardozi embroidered garments. Always store handloom sarees wrapped in breathable cotton muslin cloth away from direct sunlight.
Q6: What is your exchange & return window?
We provide a 7-day hassle-free exchange window for any item that arrives damaged or with fit concerns. Simply message us on WhatsApp with an unboxing video to initiate prompt assistance.
Have More Questions? Chat with Our Stylist
WhatsApp Support: +91 73828 91980
Email: buttabommaonline@gmail.com